Shipping & Returns
At JapandiHome&Decor, every Canvas and Framed Poster is made to order and shipped with our production partner (Printful). This means your item is created fresh for you after checkout, not pulled from a warehouse.
Shipping
Processing time (made to order)
Your artwork is printed and prepared before it ships. Most orders are produced within 2–5 business days. During peak periods, production may take a little longer.
Shipping time
Shipping time depends on your destination and the carrier route. Delivery is handled by third-party shipping carriers. The delivery date shown at checkout is an estimate, not a guarantee.
Tracking
When your order ships, you’ll receive an email with a tracking link (when available). Please allow up to 48 hours for tracking updates to appear after dispatch.
Address accuracy
Please double-check your shipping address at checkout. If you notice a mistake, contact us immediately. We may be able to update the address only while the order is still processing. Once the order is marked as shipped, the address can’t be changed.
Customs, duties, and taxes (international orders)
International orders may be subject to customs fees, import duties, or local taxes. These charges are set by local authorities and are the customer’s responsibility.
Returns & Exchanges (Canvas & Framed Poster)
Because every item is made to order, we don’t accept returns or exchanges for change of mind, ordering the wrong size, or incorrect product selection. Please review sizes and details carefully before placing your order.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or you receive the wrong item, we will fix it. In most cases, you won’t need to return the item. We can arrange a replacement or refund once the issue is verified.
Please contact us within 30 days of delivery.
Lost in transit
If your package is lost in transit (no delivery and tracking is stuck for an extended period), please contact us within 30 days of the estimated delivery date. We’ll investigate and, if confirmed lost, arrange a replacement shipment.
Tracking shows “Delivered” but not received
If tracking shows the package as Delivered but you can’t find it, please check around your property, ask household members or neighbors, and contact the last-mile carrier for delivery details. Because carriers mark the shipment as delivered, free replacements are not always possible in these cases—but we will still guide you through the next steps.
Returned to sender / unclaimed packages
Packages can be returned to the sender for reasons such as an undeliverable address, failed delivery attempts, refusal, unpaid/unclaimed customs charges, or not being picked up from a pickup point/locker. Returned shipments can take 2–4 weeks to arrive back and be processed.
If you want your order reshipped after it is returned and processed, reshipping fees may apply (especially for incorrect addresses or unclaimed customs).
Brazil orders (7-day “right to regret”)
For orders delivered in Brazil, consumer law may allow a cancellation request within 7 days of receiving the order (“right to regret”). If this applies to your order, contact us as soon as possible.
How to request a replacement or refund
Email us at japandihomeart@gmail.com and include:
- Your order number
- A short description of the issue
- Clear photos of the item and the problem (full-item photos are best, especially for damage claims)
Please contact JapandiHome&Decor first for any shipping or quality issues—customers do not need to contact Printful directly.
Important note about return addresses
Please do not send anything back without contacting us first. We will confirm the correct next step and (if a return is required) provide the correct return instructions and address.