At JapandiHome&Decor, every Canvas and Framed Poster is made to order and fulfilled with our production partner Printful. This means your item is created fresh after checkout — it isn’t pulled from a warehouse.
Shipping
Processing time (made to order)
Your artwork is printed and prepared before it ships. Most orders are produced within 2–5 business days. During peak periods, production may take longer.
Shipping time
Shipping time depends on your destination and the carrier route. Delivery is handled by third-party carriers. The delivery date shown at checkout is an estimate, not a guarantee.
Tracking
When your order ships, you’ll receive an email with a tracking link (when available). Please allow up to 48 hours for tracking updates to appear after dispatch.
Address accuracy
Please double-check your shipping address at checkout. If you notice a mistake, contact us immediately. We can only update the address while the order is still processing. Once the order is marked as shipped, the address can’t be changed.
Customs, duties, and taxes (international orders)
International orders may be subject to customs fees, import duties, or local taxes. These charges are set by local authorities and are the customer’s responsibility.
Returns & Exchanges (Canvas & Framed Poster)
Because every item is made to order, we do not accept returns or exchanges for:
Change of mind
Ordering the wrong size
Incorrect product selection
Personal preference (e.g., “not what I expected”)
Please review sizes and product details carefully before placing your order.
Damaged, Defective, or Wrong Item (We’ll Fix It)
If your order arrives damaged, defective, or you receive the wrong item, we will make it right.
In most cases, you won’t need to return the item.
After we verify the issue, we can arrange a replacement or a refund.
Please contact us within 30 days of delivery.
Lost in Transit
If your package is lost in transit (no delivery and tracking is stuck for an extended period), contact us within 30 days of the estimated delivery date. If the shipment is confirmed lost, we’ll arrange a replacement.
Tracking Shows “Delivered” but Not Received
If tracking shows Delivered but you can’t find the package:
Check around your property (safe place, porch, mailbox area)
Ask household members or neighbors
Contact the last-mile carrier for delivery details
Because carriers mark the shipment as delivered, free replacements or refunds are not guaranteed in these cases. We will still guide you through the next steps and help you with the carrier process.
Returned to Sender / Unclaimed Packages
Packages can be returned to the sender for reasons such as:
Undeliverable or incorrect address
Failed delivery attempts
Refused delivery
Unpaid/unclaimed customs charges
Not picked up from a pickup point/locker
Returned shipments can take 2–4 weeks to arrive back and be processed.
Reshipping
If you want your order reshipped after it is returned and processed:
Reshipping fees apply (especially for incorrect addresses, refused/unclaimed deliveries, or unpaid customs)
You must confirm the updated shipping address and reship request within 30 days of our return notification
Unclaimed return handling
If a returned item isn’t reshipped/claimed within 30 days after we notify you, it may be donated or disposed of, and we may no longer be able to recover it.
How to Request a Replacement or Refund
Email us at japandihomeart@gmail.com and include:
Your order number
A short description of the issue
Clear photos of the item and the problem (full-item photos are best, especially for damage claims)
If the package is damaged, include photos of the packaging as well
Please contact JapandiHome&Decor first for any shipping or quality issues — customers do not need to contact Printful directly.
Important Note About Return Addresses
Please do not send anything back without contacting us first. If a return is required, we will confirm the correct next step and provide the proper return instructions and address.
EU/EEA Right of Withdrawal (Consumer Notice)
Customers in the EU/EEA may have a legal 14-day right of withdrawal for online purchases, except where goods are made to order or clearly personalised. Where local consumer law grants additional rights, those rights will always apply.